Refund & Return Policy
Refund & Return Policy
JHM Clothing wants you to be satisfied every time you shop with us. We understand you may want to occasionally return items because they're not quite right for you. For those times, here's what we can do for you:
Return for Store Credit Only (No exchanges)
Follow the instructions below to return items postmarked within 7 days of delivery date. Any packages returned to our warehouse outside of the 7 days will be subject to a 20% restocking fee which will be deducted from the store credit amount. Please ensure conditions below are met before returning. JHM Clothing does not offer complimentary RMA's (return labels). It is the customers responsibility to pay the shipping fees associated with returning the package. Once your return has been received at the warehouse, Store Credit in the form of an eGift card will be issued which can be used immediately on the purchase of your exchange items. Store credit will be issued in the amount of the subtotal only. Returns are processed within 72 business hours of being received. JHM Clothing is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
In addition, we do not accommodate exchanges for purchases made as we cannot guarantee the item purchased will be in-stock in the size or style desired at the time of processing return. We currently only offer store credit for returns only.
Items must be in their original condition. We do NOT accept items that have been worn, abused, altered, soiled, stained, washed, or damaged in any way. Items received in such condition will be rejected and returned to the customer. Customer will be responsible for the shipping fees to have the damage/worn item returned to them. If the customer declines to pay for shipping charge, the customer will be charged a 50% damage fee which will be deducted from the original price of the item and credited for the remaining balance.
Sales and Clearance Items
All Sale and Clearance items are Final Sale and can not be returned. Clearance and/or items marked as Final Sale on the product page are not eligible for return. All clearance items will be marked 'FINAL SALE’.
Damaged or Defective Goods
At JHM Clothing, we take pride in our products and undergo several quality checks before being shipped to you. In the unlikely event you receive an item that is damaged or defective, please notify us within 48 hours of receiving the order and we will make every attempt to replace it with the same or like item at no additional charge to you.
Please note for all international returns all shipping fees, customs and/or duties any other such fees are the responsibility of the customer.
Please note for all domestic returns, the customer is responsible for all shipping fees to have the item(s) returned to us.
P.O BOX 683
Little Elm, TX 75068